You can create messages in either the List view or Flowchart.
The steps (some are optional) for this are:
- Select 'Add message'
- Name the message
- Select a message type
- Write the message text
- Select a response type
- Insert a hint, if the message needs one
- If it’s your final message, select the ‘Final message’ box
More detail on how to complete each of these steps is below.
1. Select Add message
In the List view, select the 'Add message' button near the top right of the dashboard.
In the Flowchart, there are two ways to create a new message:
- Add messages directly into your logic flow
- Add stand-alone (unconnected) messages
To add messages directly into your logic flow, follow these steps:
- Click on the message you want your new message to be connected from. A connection will appear leading to a message card that says “Connect new message”. You can also find a “Connect new message” button in the flowchart header.
- Click “Connect new message”.
To add stand-alone (unconnected) messages, follow these steps:
- Click on a blank space in the flowchart canvas.
- In the top-right hand corner of the flowchart header, click “Add unconnected message”.
2. Name a message
Use one or a few words to label the message so that you can identify it later.
Hint: If your bot will be sending a lot of messages, it can be helpful to give each message a number as well as a name (e.g. 1A. Name).
3. Select the message type
This dictates the type of message that will be sent to the end user. Choose from the Message type dropdown list for your message. You’ll find more information on message types here.
You can always change the message type later by pressing the Change type button in the Edit message pop up.
4. Write message text
Type what your bot is going to say to the user.
Insert responses to previous messages
You can use responses to previous messages in the text of subsequent messages.
To do this, click on the Insert variable button in the bottom right of the message text box.
5. Select a response type
This dictates the type of response the user is required to provide you. Choose from the response type drop down list for your message. You’ll find more information on response types here.
You can insert a link or hyperlink in your message by selecting the insert/edit link buttons in the bottom right of the message text box.
6. Create your possible responses (if single choice or multiple choice)
If you’re setting a single choice or multiple choice type response, you’ll need to input possible responses.
When you select this response type, a Possible responses field will appear. For each response, type it and hit enter/return once you’re done. It will appear in purple once that response has been saved.
You can use the X to delete the response, or click into the response bubble to edit the response.
7. Insert a hint
If anything in your message requires further explanation or context, put it in a hint! The hint will appear in the chat interface for the end user.
You can insert responses to previous messages as well as links here, just like you can for the message text.
8. If it’s your final message in the logic flow, toggle the ‘final message’ box
Note that you can have a number of different final messages.